No Quibble Guarantee

We believe that you will be delighted with your product but understand that there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.

  • In the first instance please contact us at info@scratchsleeves.co.uk or call us on 01962 890210 (International +44 (0)1962 890210) during UK office hours to arrange a replacement or refund of your purchase.
  • Unwanted Products and Exchanges:
    • We are always happy to refund or exchange unused items.
    • Get in touch with us either via email on info@scratchsleeves.co.uk or call us on 01962 890210 (international +44 (0)1962 890210) during our office hours (10am to 3pm, Monday to Friday) to arrange the return.
    • If you wish to exchange for a different item, we will send a returns envelope with the replacement item.
    • If you just wish to return your item for a refund, we will refund the return postage (regular 1st or 2nd class mail) when the item arrives back with us. Please do not use a signed for service as we aren’t always available to take delivery.
    • We will make the refund directly to the payment card or PayPal account used to place the original order. Refunds will be made within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
    • As our card payment provider limits refunds to the value of the original payment, if you paid by card we may need to ask you for additional details in order to refund postage costs.
    • This does not affect your statutory rights.
  • Faulty Products and Packing Errors:
    • If a product arrives damaged or with defects, or is not what you ordered, we will both replace the item free of charge and refund the original payment.
    • In order to investigate the cause of the problem, we may ask you to supply us with a photograph of the problem or return the item to us. In these circumstances we will cover the cost of the return postage, usually by supplying you with a pre-paid returns envelope. This does not affect your Statutory Rights.